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Star Alliance-5stars-09_07_17-14:07:41

When I set up the appointment, I had a feeling the rep on the phone was busy, and didn’t hear me when I answered his questions, but I wasn’t about to pay for the mistake. I’ll keep it in mind next time I call their 1-800 number, but I’m really glad the people on the ground are flexible enough to make adjustments on the fly. That alone earned some respect.